WEBSITE LEGAL POLICIES

Floor Design Studio, LLC

Last Updated: August 2026

Welcome to the website of Floor Design Studio, LLC («Floor Design Studio,» «Company,» «we,» «us,» or «our»). By accessing or using this website, submitting information through our website, requesting a quotation, or purchasing products or services from us, you acknowledge that you have read and understood the policies and terms set forth below.

PRIVACY POLICY

Floor Design Studio, LLC respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, requesting information, or purchasing our products and services.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Billing or shipping address

• Project or property information

• Company information

• Information submitted through contact or quotation forms

• Communications between you and Floor Design Studio

• Purchase, quotation, invoice and transaction information

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Referring website

• Date and time of access

• Website interactions

• Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We may use information collected through our website to:

• Respond to inquiries and quotation requests

• Provide information regarding our products and services

• Prepare proposals, estimates, quotations and invoices

• Process and fulfill orders

• Communicate regarding projects, orders, deliveries or installations

• Provide customer service

• Improve our website, products and services

• Maintain business and transaction records

• Prevent fraud or misuse of our website

• Comply with legal and regulatory requirements

• Send marketing or promotional communications where permitted by applicable law

3. SHARING OF INFORMATION

Floor Design Studio does not sell personal information for monetary consideration.

We may share information with third parties when reasonably necessary to operate our business or provide requested products and services, including:

• Manufacturers

• Suppliers

• Freight and logistics providers

• Installers and contractors

• Payment processors

• Website hosting providers

• Technology and analytics providers

• Professional advisors

• Governmental or regulatory authorities when required by law

Third parties may receive only the information reasonably necessary to perform their respective services.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences and analyze website performance.

Certain third-party services integrated into the website may also place cookies or similar technologies on your device.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

5. ANALYTICS AND THIRD-PARTY SERVICES

We may use third-party analytics, advertising, website hosting, communication or similar services to understand how visitors interact with our website and improve our services.

These third parties may collect information according to their own privacy policies and practices.

6. DATA SECURITY

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration or destruction.

However, no internet transmission, electronic storage system or website can be guaranteed to be completely secure.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

8. YOUR PRIVACY RIGHTS

Depending on applicable law and your place of residence, you may have certain rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information.

Where applicable, you may also have the right to request information regarding how your personal data is processed or shared and to exercise other rights provided by applicable privacy laws.

9. CHILDREN’S PRIVACY

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete such information.

10. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

Floor Design Studio is not responsible for the privacy practices, security, availability or content of third-party websites. Users should review the privacy policies and terms applicable to any third-party website they visit.

11. CHANGES TO THIS PRIVACY POLICY

Floor Design Studio may update this Privacy Policy periodically.

Any changes will become effective when the updated policy is posted on this website. The «Last Updated» date appearing above indicates when this policy was most recently revised.

TERMS OF USE

These Terms of Use govern access to and use of the Floor Design Studio, LLC website.

By accessing or using this website, you agree to these Terms of Use.

1. WEBSITE CONTENT

The information provided on this website is intended for general informational and commercial purposes.

Floor Design Studio makes reasonable efforts to maintain accurate information but does not warrant that all website content, including product descriptions, specifications, dimensions, photographs, colors, availability or pricing, is complete, accurate or current at all times.

Actual products may vary from photographs, samples, digital images and website representations.

2. PRODUCT INFORMATION

Flooring and related materials displayed on this website may include natural products with inherent variations in color, grain, texture and appearance.

Website photographs, samples, renderings and digital representations are intended as general references and should not be interpreted as guarantees of exact appearance.

Specific purchases are governed by the applicable Proposal, Estimate, Quotation, Invoice and Purchase Agreement and Terms of Sale.

3. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content of this website, including text, photographs, graphics, logos, designs, layouts and other materials, is owned by or licensed to Floor Design Studio, LLC and is protected by applicable intellectual property laws.

Website content may not be reproduced, distributed, modified, republished or commercially exploited without prior written authorization from Floor Design Studio.

4. ACCEPTABLE USE

Users may not use this website:

• For unlawful or fraudulent purposes

• To interfere with website operation or security

• To attempt unauthorized access to systems or information

• To transmit malicious software or harmful code

• To copy or exploit website content without authorization

• To impersonate another person or entity

5. THIRD-PARTY WEBSITES

This website may contain links to third-party websites or services.

Floor Design Studio does not control and is not responsible for the content, security, availability, terms or privacy practices of third-party websites.

6. DISCLAIMER

This website and its content are provided on an «as available» basis.

To the fullest extent permitted by applicable law, Floor Design Studio makes no warranties regarding uninterrupted availability, accuracy, completeness or suitability of website content.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Floor Design Studio shall not be liable for indirect, incidental, special or consequential damages arising from the use of, or inability to use, this website.

Nothing contained on this website modifies or expands any warranty or liability expressly established in a written agreement between Floor Design Studio and a Buyer.

8. CHANGES TO THESE TERMS

Floor Design Studio reserves the right to update or modify these Terms of Use at any time.

Continued use of the website following publication of updated Terms constitutes acceptance of the revised Terms.

9. GOVERNING LAW

These Terms of Use shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

COOKIE POLICY

Floor Design Studio’s website may use cookies and similar technologies to provide website functionality, understand visitor activity and improve the user experience.

1. WHAT ARE COOKIES?

Cookies are small data files stored on a user’s device when visiting certain websites.

They may allow a website to remember preferences, maintain functionality and collect information regarding website usage.

2. TYPES OF COOKIES WE MAY USE

Our website may use:

Essential Cookies
Necessary for basic website functionality and security.

Performance and Analytics Cookies
Used to understand website traffic, visitor behavior and website performance.

Functional Cookies
Used to remember preferences and provide enhanced website functionality.

Advertising or Marketing Cookies
Where applicable, these may be used to understand the effectiveness of advertising campaigns or provide advertising based on website interactions.

3. THIRD-PARTY COOKIES

Certain website functionality may be provided by third-party services that use their own cookies or similar technologies.

Floor Design Studio does not directly control cookies placed by independent third-party providers.

4. MANAGING COOKIES

Users may manage, block or delete cookies through their browser settings.

Certain website functionality may not operate properly if cookies are disabled.

5. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy periodically to reflect changes in our website, technologies or legal requirements.

PURCHASE AGREEMENT AND TERMS OF SALE

Floor Design Studio, LLC

Please read these Terms of Sale carefully. By signing Seller’s Proposal or Quotation, issuing a Purchase Order, making any payment, approving samples, authorizing production, or otherwise instructing Floor Design Studio, LLC («Seller») to proceed with an order, Buyer acknowledges that these Terms of Sale form a binding agreement between Buyer and Seller.

1. ENTIRE AGREEMENT

These Terms of Sale, together with Seller’s Proposal, Estimate, Quotation or Invoice, constitute the entire agreement between Buyer and Seller and supersede all prior discussions, emails, representations, proposals or understandings. No modification shall be binding unless made in writing and signed by Seller.

Electronic approvals, emailed authorizations, electronic signatures, purchase orders and payments shall constitute acceptance of these Terms.

2. SPECIAL ORDER MATERIALS

Buyer acknowledges that the products supplied by Seller are frequently imported, custom manufactured, specially finished, allocated from limited production runs or otherwise procured specifically for Buyer’s project.

Upon receipt of Buyer’s deposit, Seller immediately commits production capacity, allocates inventory, places binding purchase orders with manufacturers, reserves freight, and incurs financial obligations on Buyer’s behalf.

Accordingly:

• All orders are final.

• Deposits are earned upon receipt and are non-refundable.

• Orders may not be cancelled without Seller’s written consent.

• Cancellation of the project, financing issues, construction delays, design revisions, changes by the architect or designer, permitting delays, scheduling conflicts, sale of the property, or Buyer’s decision not to proceed shall not entitle Buyer to a refund of any deposit or payment previously made.

3. PAYMENT TERMS

Payment shall be made in accordance with Seller’s Proposal or Invoice.

Unless otherwise agreed in writing:

• Fifty percent (50%) of the purchase price is due upon acceptance of the order.

• The remaining balance is due prior to shipment or release of materials.

Seller reserves the right to suspend production, procurement, shipment, delivery or installation until all payment obligations have been satisfied.

Past due balances shall accrue interest at the lesser of 1.5% per month (18% annually) or the maximum rate permitted by Florida law.

Buyer agrees to reimburse Seller for all reasonable costs incurred in collecting unpaid amounts, including attorney’s fees, court costs and collection expenses.

If payment is made by credit card, Seller reserves the right to charge the applicable credit card processing fee unless otherwise agreed in writing.

4. PRICING

Seller’s pricing is based upon manufacturer pricing, freight costs, tariffs, customs duties, exchange rates and governmental regulations existing on the date of Seller’s Proposal.

Should any of these costs increase prior to shipment due to circumstances beyond Seller’s reasonable control, Seller reserves the right to adjust the purchase price upon providing reasonable documentation of such increases.

Such adjustments shall not constitute grounds for cancellation.

5. DELIVERY, EXPORT SALES & RISK OF LOSS

Estimated production and delivery dates are provided as a courtesy only and are not guaranteed.

Seller shall not be responsible for delays resulting from manufacturer production schedules, transportation delays, port congestion, customs inspections, labor shortages, weather events, governmental actions, force majeure events or any circumstance beyond Seller’s reasonable control.

For shipments outside the United States, Seller’s responsibility ends upon delivery of the materials to Buyer’s designated freight forwarder, warehouse or common carrier within the United States.

Delivery to Buyer’s designated freight forwarder shall constitute delivery to Buyer.

Buyer assumes all responsibility, thereafter, including export documentation, customs clearance, ocean freight, marine insurance, import duties, taxes, destination handling, storage and final delivery.

Risk of loss transfers immediately upon delivery to Buyer’s jobsite, warehouse, contractor, freight forwarder, common carrier or any other receiving party designated by Buyer.

Title to the materials shall remain with Seller until payment has been received in full.

6. INSPECTION OF MATERIALS

Buyer shall inspect all materials immediately upon receipt.

Any visible shortage, shipping damage or discrepancy must be reported to Seller in writing within forty-eight (48) hours of delivery.

Any manufacturing defect must be reported within seven (7) calendar days and, in all cases, prior to installation.

For export shipments, Buyer shall inspect or cause its designated freight forwarder or representative to inspect, the materials prior to export from the United States.

Installation of any material shall constitute Buyer’s complete acceptance of the product and waiver of any claim that reasonably could have been discovered prior to installation.

7. NATURAL WOOD CHARACTERISTICS

Buyer understands that hardwood flooring is a natural product and that variations in color, grain, texture, mineral streaks, knots, sapwood, heartwood, checking, finish absorption, sheen, board length and overall appearance are inherent characteristics of natural wood and shall not constitute defects.

Samples, showroom displays, photographs, renderings and mock-ups are intended solely as general references and are not exact representations of the delivered materials.

Where custom stain colors are produced, Seller cannot guarantee an exact match to previous orders, photographs, digital images, aged flooring or samples viewed under different lighting conditions. Reasonable commercial variation is inherent in custom wood finishing and shall not constitute a defect.

8. JOBSITE CONDITIONS & INSTALLATION

Buyer is solely responsible for ensuring that the building is enclosed, HVAC systems are fully operational, and temperature, humidity, moisture content and subfloor conditions comply with applicable manufacturer recommendations before delivery or installation.

Seller shall not be responsible for expansion, contraction, cupping, warping, checking, cracking, adhesive failure, finish performance or any other condition resulting from improper jobsite conditions, structural movement, moisture intrusion, plumbing leaks, roof leaks or work performed by others.

Where Seller provides installation services, such work shall be performed in accordance with generally accepted industry standards and applicable manufacturer guidelines. Normal seasonal movement and acceptable industry tolerances shall not constitute defective workmanship.

9. WARRANTY & LIMITATION OF LIABILITY

Seller provides no independent warranty except as expressly stated in writing.

Any product warranty shall be solely that provided by the original manufacturer.

To the fullest extent permitted by law, Seller disclaims all implied warranties, including warranties of merchantability and fitness for a particular purpose.

Seller’s total liability under any circumstance shall not exceed the amount actually paid to Seller for the specific materials or services giving rise to the claim.

Under no circumstances shall Seller be liable for labor costs, removal, reinstallation, temporary flooring, project delays, storage expenses, financing costs, hotel expenses, loss of use, loss of profits, consequential damages, incidental damages, special damages or damage to other property.

10. STORAGE

If Buyer requests that shipment be delayed after the materials are available for delivery, Seller may require payment in full prior to storage and may transfer the materials to a third-party warehouse.

Buyer shall be responsible for all storage, transportation, handling, insurance and related costs incurred.

Materials remaining unclaimed for more than ninety (90) days after written notice of availability may, at Seller’s option, be deemed abandoned and resold without further notice. Buyer shall remain responsible for any deficiency together with all associated costs.

11. GOVERNING LAW

These Terms of Sale shall be governed exclusively by the laws of the State of Florida.

Any litigation arising out of this Agreement shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

The prevailing party shall be entitled to recover its reasonable attorney’s fees and costs.